Great Lake, a Chicago Pizza Shop, Enjoys Being Small - Question - NYTimes.com
January 21 2010, 9:48am
In the food service business, it’s assumed that the customers have a set of God-given birthrights when they come into an establishment. It’s like they’ve been wronged in a lot of parts of their lives, and this is their chance to even the score.
Via: http://www.nytimes.com/2010/01/14/business/smallbusiness/14sbiz.html?partner=rss&emc=rss
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